Retail Store Manager

Responsibilities

• Drive the success and profitability of stores while ensuring outstanding customer service and a safe, compliant work environment
• Oversee the execution of merchandising, operations, and expense control programs
• Lead, coach, and mentor store managers to meet and exceed business objectives
• Foster a collaborative and inclusive environment, promoting teamwork and open communication
• Source, recruit, hire, and develop store managers within the district to build a high-performing team
• Drive sales, profitability, and expense management to meet company goals, as well as develop and fulfill short- and long-term objectives
• Implement established processes and programs, ensuring operational consistency across the district
• Promote a culture of safety and compliance, conducting regular audits as needed
• Manage operational budgets and optimize store performance
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Champion a customer-first mindset across the district, setting high and consistent standards
• Travel up to 50% of the time with occasional overnight stays to support and oversee store operations across the district

Requirements

• A high school diploma or GED
• Bachelor's degree preferred
• Valid Driver’s License
• At least 5 years retail experience with at least 2 years of multi-store experience
• Strong leadership and motivational skills along with the ability to build an effective team
• Ability to analyze, organize and present information and focus on results
• Strong business acumen and communication skills
• Human resources and asset protection skills
• Excellent customer service skills
• Strong decision-making and problem-solving skills
• Process management skills
• Ability to work in Microsoft Office
• Ability to regularly lift up to 55 lbs. from floor to above shoulder height
• Ability to handle frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

Qualifications

• High School diploma or GED
• Bachelor's degree preferred
• Valid Driver’s License
• At least 5 years retail experience with at least 2 years of multi-store experience
• Strong leadership and motivational skills along with the ability to build an effective team
• Ability to analyze, organize and present information and focus on results
• Strong business acumen and communication skills
• Human resources and asset protection skills
• Excellent customer service skills
• Strong decision-making and problem-solving skills
• Process management skills
• Ability to work in Microsoft Office
• Ability to regularly lift up to 55 lbs. from floor to above shoulder height
• Ability to handle frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

Skills

• Leadership and motivational skills
• Team building and communication skills
• Business acumen and problem-solving skills
• Customer service skills
• Process management skills
• Microsoft Office proficiency

Benefits

• Medical insurance
• Pharmacy insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Retailer Retirement Plans
• Education Assistance