Retail Store Manager - 2468

We are seeking a Retail Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). The Store Manager will be accountable for day-to-day store operations, promoting a positive and productive environment, leading and developing store employees, and maximizing financial goals while managing customer relations.

Pay

$22.00 to $25.00 per hour, plus a lucrative monthly bonus based on store performance. Total yearly income includes both hourly pay and bonus opportunities.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle, starting on the second day of employment.
• Unlimited commission opportunities above the hourly base rate.
• Paid vacation: one week after six months, two weeks after one year, and increasing with tenure (up to 120 hours after five years).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter (up to 24 hours after five years).
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for eligible full-time employees.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Schedule

• Most stores open at 9 AM and close at 6 PM; many locations are closed on Sundays.
• Store Managers work 45+ hours per week based on business needs, including weekends and holidays.
• Flexible retail schedule required to meet business demands.

Responsibilities

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Train and develop Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, including cash drawer counts, merchandise management, and asset protection procedures.
• Ensure asset protection through inventory control, safety procedures, and securing customer loans.
• Administer store processes, including inventory, loan management, merchandising, and enterprise-level reporting.
• Evaluate financial statements and drive profitability through goal-setting and communication.
• Monitor loan qualification and buying processes to maintain value and integrity.
• Complete assigned training and development tasks.
• Communicate store mission and profit objectives clearly to employees.
• Maintain up-to-date product knowledge.
• Perform other related duties as assigned.

Requirements

• 2+ years of management and customer service experience (retail/sales experience is a plus).
• Ability to lift and carry up to 50 pounds and perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified (where applicable).
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Willingness to work in multiple locations as business needs dictate.
• Computer literacy and ability to operate POS systems and common office machines.
• Strong organizational, analytical, and multitasking skills in a fast-paced environment.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply. The successful candidate’s pay will be based on work location, qualifications, and experience. This position reports to the District Manager.