Retail Store Manager - 2130

We are seeking a Retail Store Manager to lead our team, drive profitability, and create a customer-centric environment. The successful candidate’s actual pay will be based on work location, qualifications, and experience.

Pay

$14.70 to $25.00 per hour, plus a lucrative monthly bonus based on store performance. Commission opportunities allow earnings above the hourly base rate.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access: Withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment.
• Paid vacation: One week after six months, two weeks after one year, and increasing up to 120 hours after five years (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter, up to 24 hours after five years (adjusted per state/local requirements).
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for eligible full-time employees.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Pet insurance program.

Schedule

• Most stores open at 9 AM and close at 6 PM; many are closed on Sundays.
• Store Managers work 45+ hours per week based on business needs, including weekends and holidays.
• Flexible retail schedule required to meet business demands.

About the Role

As a Store Manager, you will oversee day-to-day operations, lead and develop store employees, and drive financial performance. This role involves recruiting top talent, managing customer relations, ensuring asset protection, and promoting a positive, productive environment. You will work with a diverse range of merchandise, including jewelry, electronics, tools, and firearms (in FFL locations).

Responsibilities

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Train and develop Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, including cash drawer counts, merchandise management, and asset protection procedures.
• Ensure asset protection through inventory control, safety procedures, and securing customer loans.
• Administer store processes, including inventory, loan management, merchandising, and enterprise-level reporting.
• Evaluate financial statements and drive profitability through goal-setting and communication.
• Monitor loan qualification and buying processes to maintain value and integrity.
• Complete assigned tasks and training for self-development.
• Communicate store mission and profit objectives clearly to employees.
• Maintain up-to-date product knowledge.
• Perform other related duties as assigned.

Requirements

• 2+ years of management and customer service experience (retail/sales experience is a plus).
• Ability to lift/carry up to 50 pounds and perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified.
• Willingness to assist customers outside the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Flexible availability, including weekends and holidays.
• Computer literacy and ability to operate POS systems and common office machines.
• Strong multitasking skills in a fast-paced environment.
• Detail-oriented with excellent organizational and analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.