Retail Store Management Trainee - 2864

We are seeking a Retail Store Management Trainee with a minimum of six months of store management experience to fast-track into a Store Management position. This role is ideal for external retail assistant managers and store managers looking to advance their careers.

Pay

$19.50 to $24.50 per hour, plus commission and bonuses. Retail sales associates can earn up to 8% on transactions, averaging an additional $5.38 per hour on top of the hourly rate. Actual pay will be based on work location, qualifications, and experience.

Responsibilities

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet FirstCash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer store processes and procedures, including inventory, loan management, merchandising, store presentation, and enterprise-level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Work with a wide variety of jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations).

Requirements & Qualifications

• Minimum of 1 year of retail management experience.
• Willing and able to lift/carry up to 50 pounds.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Work 45+ hours per week based on business needs.
• Computer literate with ability to operate Point-Of-Sale (POS) systems and common office machines.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Analytical skills and cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged to apply.

Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary insurance options (eligibility required).
• Earned Wage Access program available from the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission potential above the hourly base rate.
• Paid vacation: 1 week after 6 months, 2 weeks after 1 year, and increasing up to 120 hours after 5 years (adjusted per state/local requirements).
• Sick/personal time: 8 hours after 6 months, 16 hours annually thereafter, up to 24 hours after 5 years (adjusted per state/local requirements).
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for eligible full-time employees.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after 6 months of employment.
• Access to FirstCash Pet Insurance program.

Schedule

• Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Flexible retail schedule based on business needs, including weekends and holidays.
• 45+ hours per week, with hours based on business needs.

Commission Plan

Store Manager Trainees have the potential to earn 2-8% commission based on the gross profit of their personal performance. Additional details are provided during the interview process.