Retail Store Management Trainee - 2026

This role is designed for external retail assistant managers and store managers interested in “fast-tracking” into a Store Management position. It requires a minimum of 1 year retail management experience. Retail sales associates can earn up to 8% on transactions, averaging an additional $7.00 per hour on top of the hourly rate.

Pay

$17.00 to $28.47 per hour, plus commission based on productivity and a bonus based on store performance. The actual pay will be based on work location, qualifications, and experience.

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary insurance options (eligibility required).
• Earned Wage Access program available from the second day of employment, allowing withdrawals of up to 50% of wages earned up to seven times per payroll cycle.
• Unlimited commission potential above the hourly base rate.
• Paid vacation: One week after six months, two weeks after one year, and increasing up to 120 hours after five years (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter, increasing to 24 hours after five years (adjusted per state/local requirements).
• Employee discounts available from the first day of employment.
• Tuition Reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to FirstCash Pet Insurance program.

Schedule

• Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Store Manager Trainees work 45+ hours per week based on business needs, including weekends and holidays.
• Flexible retail schedule based on business needs.

Responsibilities

• Facilitate a customer-centric environment by engaging customers professionally and addressing customer issues rapidly.
• Monitor and assist in training Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring asset protection procedures are followed.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer store processes and procedures, including inventory, loan management, merchandising, store presentation, and enterprise-level reporting.
• Evaluate store financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to maintain value and integrity.
• Complete assigned tasks and training for self-development.
• Communicate store mission and profit objectives clearly to employees.
• Stay up-to-date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

Requirements

• Minimum of six months of Store Management experience.
• Willing and able to lift/carry up to 50 pounds.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented with strong organizational and analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged to apply.

Commission Plan

Store Manager Trainees have the potential to earn 2-8% commission based on the gross profit of their personal performance. Details are provided during the interview process.