Retail Store Leader

About the role

The Store Leader at uBreakiFix by Asurion is a high-impact contributor who drives store performance, coaches high-performing teams, and shapes customer experiences. This role is part of a fast-paced tech environment where you'll lead a team, drive store results, and grow your career.

Responsibilities

• Lead and motivate a team of retail sales experts to achieve their potential and consistently exceed goals in repair volume, sales, and speed.
• Conduct performance reviews and provide feedback.
• Coach, develop, and empower your team to grow their skills, exceed performance targets, and deliver exceptional customer service.
• Address customer issues and help your team work through challenges.
• Ensure an exceptional customer experience by modeling strong interpersonal skills, problem-solving, and coaching your team to do the same.
• Manage daily store operations, including inventory, repair quality, and workflow, to support a fast-paced environment.
• Support all roles in the store, ranging from device repair to customer service.

Requirements

• A High School Diploma or equivalent (GED).
• 1+ years of leadership experience with a track record of achieving or exceeding sales targets while coaching and developing employees.
• 2+ years of customer service experience.
• A competitive, results-driven mindset with the motivation to exceed goals and lead a high-performing team.
• Comfort navigating the balance of sales, service, and operational responsibilities in a dynamic retail environment.
• Flexibility to work weekends, holidays, and varying shifts.
• Proficiency in Microsoft Office, especially Excel.

Qualifications

• Experience working in a tech-related field.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.

Skills

• Leadership and management skills.
• Customer service skills.
• Problem-solving abilities.
• Microsoft Office proficiency, particularly Excel.

Benefits

• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Tuition reimbursement for professional development opportunities.

Pay

Starting Pay: $22.50 per hour + unlimited sales incentives. (Store leaders earn on average $1,094/month on top of their base pay!)

Schedule

Varying shifts to accommodate a fast-paced environment, including weekends and holidays.