Retail Store Leader

About the role

Our Store Leaders are high-impact contributors who drive store performance, coach high-performing teams, and shape customer experiences. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will lead a team, drive store results, and grow your career in a fast-paced tech environment.

Pay

Starting Pay: $21.51 per hour + unlimited sales incentives. (Store leaders earn on average $1,094/month on top of their base pay!)

Benefits

• A comprehensive benefits package including health insurance, retirement plans, and employee discounts
• Access to ongoing training and professional development opportunities to elevate your career and support your goals – including tuition reimbursement

Responsibilities

• Lead and motivate a team of retail sales experts to achieve their potential and consistently exceed goals in repair volume, sales, and speed
• Conduct performance reviews and provide feedback
• Coach, develop, and empower your team to grow their skills, exceed performance targets, and deliver exceptional customer service
• Address customer issues and help your team work through challenges
• Ensure an exceptional customer experience by modeling strong interpersonal skills, problem-solving, and coaching your team to do the same
• Manage daily store operations, including inventory, repair quality, and workflow, to support a fast-paced environment
• Support all roles in the store, ranging from device repair to customer service

Requirements

• High School Diploma or equivalent (GED)
• 1+ years of leadership experience with a track record of achieving or exceeding sales targets while coaching and developing employees
• 2+ years of customer service experience
• A competitive, results-driven mindset with the motivation to exceed goals and lead a high-performing team
• Comfort navigating the balance of sales, service, and operational responsibilities in a dynamic retail environment
• Flexibility to work weekends, holidays, and varying shifts
• Proficiency in Microsoft Office, especially Excel