Retail Store Lead- Hawthorne and NW23rd Location

Job Summary

This position supports the management team in achieving company and store goals by leading a team of Sales Associates to enhance sales and customer experience.

Essential Duties

• Develops strong customer relationships and identifies opportunities for increased purchases.
• Maintains brand standards and ensures efficient execution of daily tasks.
• Ensures effective merchandising and presentation of products.
• Assists management in training new employees and enforcing policies.

Job Duties

• Trains team members on store and company procedures.
• Mentors team members and explains the "why" behind tasks and processes.
• Maintains store key performance indicators and drives sales, promotions, and customer engagement.
• Supports the store's vision and organizational goals by setting a positive example.
• Addresses customer service issues and escalates complex problems to management.
• Fosters an inclusive environment that respects all team members and customers.
• Maintains confidentiality and adheres to policies related to inventory, safety, and loss prevention.
• Supports the team across the store during peak hours.
• Performs other tasks as directed by management.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Qualifications

• Ability to perform essential job duties with or without reasonable accommodation.
• Strong communication skills, including the ability to interact with customers and sales staff.
• Inspirational attitude and ability to create a motivating environment.
• Effective training and mentoring abilities.
• Ability to communicate and present information clearly in various settings.
• Proficiency in using Slack.
• Common sense understanding to carry out instructions.
• Ability to work at multiple TLE locations.
• Weekend availability required.

Education & Experience

• Minimum two years in a specialty retail or customer service role.
• Minimum one year in a supervisory or leadership role.

Physical Demands & Work Environment

• Exposure to weather conditions such as heat and humidity.
• Frequent lifting up to 15 pounds and occasional lifting up to 40 pounds.
• Regular standing, walking, handling products, twisting, climbing, kneeling, crouching, and reaching.

Pay

$18/hour

Schedule

Wednesday-Sunday