Retail Store Lead - Downtown & Hawthorne

About the role

This position is responsible for supporting the management team in meeting the company and store goals. This position provides leadership to the team of Sales Associates to increase sales and improve customer experience. Store leads also support the management team by assisting in the training of new employees, ensuring all policies and procedures are followed, and completing or delegating daily and weekly tasks.

Responsibilities

• Leads the team in providing an exceptional customer service experience by developing strong relationships with customers and looking for opportunities to expand their purchase.
• Ensures brand standards are met, processes are executed daily, and tasks are delegated based on their priority level.
• Upholds brand merchandising and presentation standards by ensuring the