Retail Store Lead Associate

Essential Functions & Responsibilities

• Provides leadership to Associates in assigned locations.
• Opens and closes retail location as directed by management.
• Affords assistance to retail Supervisors with the daily operations.
• Maintains oversight of store floor, assists with guests needs and requests both on the floor and at the register area.
• Performs exchanges, returns, and employee discounts upon request.
• Directs retail associates regarding store merchandising and Ensures integrity of physical inventory and par levels.
• Maintains cleanliness and safety standards throughout the retail shops.
• Performs other duties as assigned.

Education and/or Experience & Skills

• Minimum one year experience in a customer service and/or retail environment preferred.
• Minimum six months experience in the Astros Team Store preferred.
• Previous experience working with point of sale (POS) system required.
• High school Diploma or GED required.
• Excellent guest service skills; ability to adhere to Company’s customer service standards.
• Ability to interact on a professional level with high profile.
• Strong verbal and written communication skills – ability to communicate with staff and prepare written reports.
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
• Ability to handle multiple tasks simultaneously in fast-paced.
• Ability to work independently and as a team.
• Basic math skills; ability to accurately handle money and count.
• Willingness to aggressively sell assigned.

Position Type and Expected Hours of Work

• This is a part-time/game day/seasonal position.
• Ability to work a flexible schedule, including; extended hours, evenings, weekends and holidays.