Retail Store Closing Lead - Part-Time

Responsibilities

• Role model for exemplary customer service behaviors.
• Provide a great Customer Service experience to all customers and associates with a high level of professionalism.
• Engage associates, promote open communication, provide recognition and coaching in the moment.
• Touch base with each associate to establish priorities.
• Monitor the front-end experience and ensure a great first and last impression.
• Observe and provide feedback to Customer Service Lead on speed of checkout, line management and friendliness.
• Review daily staffing, lunch/break schedules and cashier coverage.
• Assign back-up cashier to ensure timely processing during peak periods.
• Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover.
• Follow-up on assigned workload planner and tasks and ensure completion.
• Ensure associates understand the expectations and have the tool necessary to perform them.
• Conduct AM/PM store Rallies.
• Complete closing communication for opening Manager on Duty.

Requirements

Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

Qualifications

• Excited to deliver great values to customers every day.
• Takes a sense of pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believes in the power of diversity and inclusion.
• Wants to participate in initiatives that positively impact the world around you.

Benefits

• Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan.
• Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.