Retail Store Closing Lead - Part-Time

Responsibilities

• Role model for exemplary customer service behaviors.
• Provide a great Customer Service experience to all customers and associates with a high level of professionalism.
• Engage associates, promote open communication, provide recognition and coaching in the moment.
• Touch base with each associate to establish priorities.
• Monitor the front-end experience and ensure a great first and last impression.
• Observe and provide feedback to Customer Service Lead on speed of checkout, line management, and friendliness.
• Review daily staffing, lunch/break schedules, and cashier coverage.
• Assign back-up cashier to ensure timely processing during peak periods.
• Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover.
• Follow-up on assigned workload planner and tasks and ensure completion.
• Ensure associates understand the expectations and have the tools necessary to perform them.
• Conduct AM/PM store Rallies.
• Complete closing communication for opening Manager on Duty.

Requirements

• Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

Qualifications

• High school diploma or equivalent.
• Experience in retail or customer service preferred.
• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.
• Basic computer skills, including Microsoft Office.

Skills

• Exemplary customer service skills.
• Effective communication and problem-solving abilities.
• Ability to manage multiple tasks and prioritize responsibilities.
• Knowledge of retail operations and procedures.

Benefits

• Competitive wage: $14.00 per hour.
• Flexible hours.
• Associate discount.
• Burlington's benefits package which includes medical coverage and a 401(k) plan.
• Paid time off after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

Pay

• $14.00 per hour.

Schedule

• Part-time associates may be eligible for flexible hours, including nights, weekends, and holidays.