Retail Store Chocolate Advisor

About Us

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

About the Role

As a Chocolate Advisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers. It takes a positive, highly engaged, self-starter to satisfy our customers with every interaction. It is this passion for Lindt, knowledge of our product, and commitment to our brand that keeps customers coming back time and again.

Responsibilities

• Consistently contribute to the store's ability to achieve or exceed weekly, monthly, and annual sales plans by providing the highest levels of customer service, demonstrated product knowledge, and Lindt-specific selling skills.
• Demonstrate understanding and commitment to the store's sales mission on a daily, weekly, and monthly basis.
• Consistently meet or exceed individual sales goals such as ADS, conversion, and other key performance indicators.
• Model Lindt standards through everyday activities such as dress code, up-selling, and sales focus.
• Demonstrate personal commitment to achieving store targets by consistently promoting current marketing programs and utilizing company-provided resources intended to optimize selling activity.
• Monitor and escalate customer or product issues to management in a timely and professional manner.
• Take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.
• Handle cash management (POS, paperwork, vendor logs, policies & procedures).
• Take initiative to restock shelves as needed, monitoring date codes and pricing.
• Perform store maintenance and cleaning as directed, maintaining store cleanliness.
• Comply with all Quality Assurance policies and procedures.

Requirements

• Ability to interact positively with customers.
• Basic math and/or accounting skills.
• Ability to take direction and execute work effectively.
• Prior retail experience, preferably in a specialty retail environment.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
• High school graduate or equivalent.
• Must be available to work nights, weekends (Saturday and Sunday), and holidays.
• Must be currently authorized to work in the United States on a full-time basis.
• Must successfully pass a background screening and may be required to pass drug screenings.

Pay

Compensation: $16.50 - $17.50 per hour. Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.