Retail Store Associate, Savage X Fenty (Orland Square Mall - Chicago, IL)

Savage X Fenty is looking for a driven and passionate Retail Store Associate at the Orland Square Mall in Chicago, IL. As a Retail Store Associate, you will deliver a best-in-class service experience in our first IRL locations, making a direct impact in creating a fearless, confident, and inclusive environment for our customers. You are passionate about forming genuine connections and engaging with a diverse array of customers and teammates, helping to build a forward-thinking and innovative retail experience.

Responsibilities

• Elevate the service experience by embodying our values and brand ethos, resulting in a culture that is welcoming to a diverse array of customers.
• Actively engage guests and VIP members by providing an experience centered around body positivity, product knowledge, and authenticity.
• Stay well informed and knowledgeable on the XTRA VIP Membership model, promotions, and benefits.
• Collaborate with Store Leaders and the Sales Team to successfully achieve store performance targets.
• Maintain Visual Merchandising standards to support a streamlined customer journey.
• Engage in providing the store leadership team with feedback to continuously improve the customer and team experience.
• Support inventory controls by accurately receiving/transferring product, joining inventory counts, and maintaining an organized back of house.
• Strive for excellence by actively improving upon day-to-day customer service, visual merchandising, and operational standards.
• Meet and exceed individual performance goals.

Requirements

• 1-2 years in a customer-facing role; experience with lingerie and intimates is a plus.
• Approach ambiguity and challenges with positivity and a growth mindset.
• Excellent interpersonal communication skills.
• Tech-savvy or strong comfort around technology as a component of daily responsibilities.
• Flexibility with your schedule; work hours will be based on business needs.
• Self-directed and highly motivated to take ownership of tasks to ensure solutions.
• Ability to work in a team selling environment.
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Open to working evenings, weekends, and holidays.
• Applicants must be 18 years of age or older.

Skills

• Customer service experience
• Interpersonal communication
• Tech-savviness
• Flexibility and adaptability
• Team collaboration