Retail Store Associate - Part Time

About Us

We are people powered — by makers, problem-solvers, and leaders who elevate everything they do. Guided by our core values and a relentless pursuit of better, we continue to set the bar for premium.

• ELEVATE EVERYTHING – We each bring a specific set of skills to the table, offering up our expertise and resources to enhance the work of others. We challenge each other to be the best in order to achieve enduring value in the eyes of our customers.
• BETTER IS BETTER – There is no finish line; we strive for continuous improvement in everything we do. We obsess over every detail to find ways to improve both our products and our process.
• UNAPOLOGETICALLY ACCOUNTABLE – We’re open and honest in how we speak and listen. We celebrate each other’s successes, and collectively rally to solve every challenge. We own it!
• COURAGEOUS INNOVATION – There are elegant ideas awaiting discovery in everything we do. We push everyone around us to pursue those ideas openly so we can continue to dominate the category.
• COMMUNITY DRIVEN – As a family business, we understand the importance of enriching the communities we call home. As a company, and as individuals, we work to make our expertise available to do the most good for those around us.

About the Role

The Retail Store Associate is responsible for providing excellent customer service to all customers who visit our onsite retail store. This role involves direct salesmanship, prompt and courteous service, completing transactions efficiently, and offering selection guidance based on thorough knowledge of Benchmade merchandise. This is a part-time role requiring availability on Friday, Saturday, and Sunday to support peak weekend operations.

Responsibilities

• Performs all functions relating to the handling of merchandise or cash in accordance with corporate policy in a timely and customer-friendly manner.
• Administers all point of sale opening and closing procedures in accordance with corporate policy.
• Resolves all customer complaints in a manner consistent with company policy, prioritizing customer satisfaction.
• Addresses customer questions and concerns in a positive, helpful manner.
• Participates regularly in product knowledge training and communicates features and benefits to customers.
• Serves as an accountable face of the company to assist in meeting sales goals.
• Assists in maintaining a well-stocked and neat store appearance.
• Ensures all customers receive receipts for purchases.
• Works as part of a team to contribute to display and presentation efforts, including stocking, replenishing merchandise, following visual merchandising guidelines, and general store housekeeping duties.
• Participates in physical inventory counts as required.

Requirements

• A High School Diploma or GED equivalent, and 1-2 years of experience in a customer service role is required. Equivalency to the qualification standard will also be considered.
• Positive attitude and customer service orientation with a passion for excellence.
• Experience with cash handling is preferred.
• Solid communication skills with the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse professionally with customers.
• Ability to handle money, refunds, and exchanges with a high level of accuracy at the register.
• Quickly and accurately place orders for knives and collect payment; provide receipts for all transactions.
• Ability to multi-task and prioritize projects.
• Willingness to learn new technologies as they become available.
• Ability to cross-train and work in other areas of the store/company as needed.

Working Conditions

• Working Environment: Office setting within a retail store.
• Physical Demands: Lifting up to 50 lbs., standing and talking on the phone for long periods of time.
• Travel Requirements: As needed, less than 5% of the time.

Schedule

This is a part-time role. Availability on Friday, Saturday, and Sunday is required to support peak weekend periods.