Retail Store Associate - Miami

We're looking for an organized, customer-obsessed Retail Store Associate to run the day-to-day operations of Pickle's Wynwood retail location. This is a highly independent role where you'll be the face of Pickle in Miami.

About Pickle

Pickle is a peer-to-peer fashion rental marketplace that gives people access to the best closets in their city. With over 450,000 items available to rent, same-day local delivery, and nationwide shipping, we're making fashion more accessible, affordable, and sustainable. Our Miami storefront serves as both a retail experience and an operational hub for local rentals, helping customers discover amazing pieces while powering rentals across the city.

Responsibilities

• Open and close the retail store each day
• Create an exceptional customer experience by welcoming shoppers, answering questions, and helping customers find pieces they'll love
• Manage all rental pickups, returns, and exchanges
• Upload new inventory to the Pickle platform, ensuring listings are accurate and high quality
• Organize and maintain inventory so pieces are easy to locate and rental-ready
• Package and ship daily orders, including making a daily trip to the post office
• Respond to customer inquiries professionally and promptly, both in-store and digitally
• Inspect returned items and coordinate cleaning or maintenance when needed
• Keep the store clean, organized, and visually appealing
• Track operational tasks and ensure nothing falls through the cracks
• Support in-store events, including sourcing partners, completing setup and tear-down (note: occasionally this may require additional hours)

Requirements

• 1+ years of retail, customer service, hospitality, or operations experience OR 1+ year as an active Pickle lender
• Friendly, outgoing, and professional with excellent communication skills
• Extremely organized with strong attention to detail
• Comfortable working independently and taking ownership of daily operations
• Passion for fashion and styling
• Ability to multitask in a fast-paced environment
• Comfortable using technology and learning new software
• Current Pickle user (or excited to become one!)
• Must have access to a reliable car for daily post office runs
• Able to lift and move clothing racks, boxes, and packages as needed
• Available to work weekends

Schedule

• Wednesday–Friday: 11:00 AM – 7:00 PM
• Saturday & Sunday: 11:00 AM – 6:00 PM

Pay

$18/hour

Benefits

• Be the face of Pickle in Miami and help grow one of our most exciting markets
• High ownership and autonomy with the opportunity to make a real impact
• Work in fashion every day alongside amazing closets and brands
• Monthly Pickle rental credits
• Join a fast-growing startup that's redefining the future of fashion