Retail Store Associate

About the role

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Mall at Green Hills studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge, and the art of ear stacking to life through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager.

Ideal availability: We are seeking candidates with availability on weekends and flexible availability throughout the week.

Responsibilities

• Customer Service: Warmly greet and welcome customers, helping create a celebratory environment. Check customers in or help them book an appointment using POS, technology, and software systems. Assist customers in choosing and styling their piercing and hypoallergenic non-piercing jewelry. Professionally answer customer questions about piercing procedures, aftercare, and product details, whether on the selling floor or answering phone inquiries.
• Sales & Product Knowledge: Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items. Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions. Meet or exceed individual sales targets and performance metrics by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers.
• Studio Maintenance + Operations: Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing, and cleaning products. Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene. Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory through day-to-day upkeep of visual displays.
• Team Collaboration: Work closely with the Studio Manager and Studio Nurse Piercers to provide seamless service to customers. Participate in team meetings and training sessions to continuously improve skills and product knowledge. Support the team in achieving studio-wide goals and maintaining a positive work environment.
• Administrative Duties: Process transactions accurately, including sales, returns, and exchanges. Assist with inventory management by conducting regular stock checks and replenishing displays as needed. Maintain accurate customer records, including consent and waiver forms and aftercare instructions.

Requirements

• Retail or service industry experience is a plus.
• Must be able to work weekends, nights, and holidays.
• An independent thinker with a "can-do" attitude.
• Passion for jewelry and helping customers choose their earrings.
• Pride in delivering exceptional customer service.
• Ability to thrive in a busy environment and stay productive during quieter periods.
• Enjoy spending time with people and are nice, friendly, outgoing, and easy to get along with.
• Team-oriented, flexible, and willing to lend a helping hand.
• Strong communication and basic math skills.
• Physical tasks may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. Ability to lift up to 25 pounds is required.
• Standing for a full 8-hour shift is a regular part of this role.

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.

Benefits

• Compensation: $16–19 per hour + commission.
• 401k and Roth IRA plans.
• Generous employee discounts on products and services.
• Employee Assistance Program (EAP) resources.
• Team Member Referral Bonus plan for Studio positions.