Retail Store Area Supervisor -(Key Holder) - Full Time

Compensation range: $18.00 - $20.00, based on candidate experience and position.

About the Company

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Requirements

• 1 or more years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Work Environment

Work primarily in a climate-controlled environment with minimal safety and health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.

• Some sedentary activities and near vision use for reading and computer use.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: Should be able to lift 35 lbs on a regular basis.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• 30% Associate Discount: Enjoy exclusive savings on our amazing products!
• Wellbeing Time & Care.com Access: We support your personal well-being and provide resources for your family's care needs.
• Generous Paid Time Off: Recharge and relax with Sick Time Pay, Vacation, and Holiday Pay.
• Comprehensive Health & Wellness: Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage.
• Flexible Spending Account (FSA): Take control of your healthcare and dependent care costs with pre-tax savings.
• Short-Term Disability: Receive income protection if you're unable to work due to a temporary illness or injury.
• Accolade Care: Personalized healthcare support and navigation to help you make the most of your benefits.
• Eligible for Referral Bonus: Help us find top talent and get rewarded for it!
• Tuition Reimbursement: We invest in your growth and development by supporting your continuing education.
• Profit Sharing Bonus: Share in our success and see the direct impact of your hard work.
• 401K: Secure your financial future with our retirement savings plan.
• OSJL Vacations & Various Discounts at Partner Companies: Unlock incredible travel opportunities and savings on a wide range of goods and services!