Retail Store Area Supervisor (Key Holder-Full Time)

About the role

The Store Area Supervisor role at Ocean State Job Lot (“OSJL” and “Company”) oversees the daily operations and merchandising of assigned areas. This role serves as a development path for future OSJL team leaders.

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Requirements

• 1 or more years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Qualifications

• Must be able to lift 35 lbs on a regular basis.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills

• Customer Service
• Merchandising
• Inventory Management
• Team Leadership
• Time Management
• Problem Solving
• Communication
• Computer Skills

Benefits

• Wellbeing Time & Care.com Access
• Generous Paid Time Off
• Comprehensive Health & Wellness
• Flexible Spending Account (FSA)
• Short-Term Disability
• Accolade Care

Pay

The compensation range for this opportunity is $20.00-$22.00 / hour and is based on experience.

Schedule

This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift. Some sedentary activities and near vision use for reading and computer use are also required.