Retail Store Area Supervisor-(Key Holder) - Full Time

About the role

The Store Area Supervisor role at Ocean State Job Lot (“OSJL” and “Company”) oversees the daily operations and merchandising of assigned areas. This role serves as a development path for future OSJL team leaders.

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Qualifications

• 1 or more years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Work Environment

• Work primarily in a climate controlled environment with minimal safety and health hazard potential.
• This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.
• Sedentary activities and near vision use for reading and computer use.
• Physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: Should be able to lift 35 lbs on a regular basis.