Retail Store Area Supervisor - (Key Carrier) - Full Time

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

Pay

$19.00 - $21.00/hour, based on experience.

Benefits

• 30% Associate Discount on products
• Wellbeing Time & Care.com Access for personal and family care needs
• Generous Paid Time Off (Sick Time Pay, Vacation, and Holiday Pay)
• Comprehensive Health & Wellness coverage (Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident)
• Flexible Spending Account (FSA) for healthcare and dependent care costs
• Short-Term Disability for income protection during temporary illness or injury
• Accolade Care for personalized healthcare support and navigation
• Referral Bonus for helping find top talent
• Tuition Reimbursement for continuing education
• Profit Sharing Bonus
• 401K retirement savings plan
• OSJL Vacations & Various Discounts at Partner Companies

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through the T.R.E.A.T. model
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions)
• Create effective work schedules for your assigned area
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment
• Support training for store associates in your area, fostering opportunities for growth across all levels
• Manage merchandise presentation, ensuring timely adherence to Company guidelines
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks
• Identify, separate, and display priority items effectively
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies
• Uphold all store safety and maintenance standards
• When designated, supervise store operations, including opening and closing procedures
• Operate a cash register as needed
• Adhere to all Company policies and procedures

Requirements

• 1 or more years of professional experience in retail environments
• Prior customer service, training, and merchandise ordering, receiving, stocking, and maintenance experience preferred
• Computer skills (Google platform: Email, Sites, Slides, Drive, Docs, Sheets; and Qlik)
• Availability to work as needed by the business, including nights and weekends
• Must be 18 years of age or older

Work Environment

Work primarily in a climate-controlled environment with minimal safety and health hazard potential. This position requires:

• Extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift
• Some sedentary activities and near vision use for reading and computer use
• Physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis (must be able to lift 35 lbs regularly)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.