Retail Sourcing Specialist I

About the role

The Retail Sourcing Specialist I is responsible for building and maintaining relationships with over 600 retail partners to support food recovery efforts and increase the availability of donated food and resources distributed throughout the community.

Responsibilities

• Build and Sustain Relationships: Identify opportunities to develop new retail partnerships, solicit donations, and support onboarding of new donors.
• Maintain and strengthen existing retail and agency relationships by providing responsive communication, troubleshooting concerns, and resolving issues.
• Investigate, mitigate, and resolve issues that may arise between retailers and partner agencies.
• Conduct daily communication with retail partners and agency partners through phone, email, and in-person visits.
• Maintain accurate records of interactions, visits, issues, and follow-up activities.
• Respond promptly to retailer and agency inquiries while prioritizing timely food rescue, strong partnerships, and excellent customer service.
• Increase donation opportunities by educating retail partners on food recovery processes, providing support, and ensuring compliance with Food Bank standards and procedures.
• Create, review, and distribute reports and maintain existing data spreadsheets, charts, and graphs, with an action plan where applicable.
• Analyze donation data to identify retailer donation trends and proactively communicate with retailers and/or agencies when patterns change.
• Share monthly data insights with retailers and partner agencies to support growth in donation volume and consistency.
• Complete additional administrative and reporting tasks as assigned by management.
• Onboard and train new retail partners on ACFB policies, procedures, and expectations.
• Onboard and train retail agencies on various policies, procedures, and reporting platforms.
• Conduct annual training and policy updates, including an overview of the retail MOU (Memorandum of Understanding), Program Manual and any other related program documentation to ensure adherence and compliance.
• Reinforce adherence to food safety standards and Food Bank requirements among retail partners and agencies.
• Participate in Feeding America and other conference calls and trainings as needed.
• Collaborate with various Retailers and Partner Agencies to ensure timely donation pick ups.
• Partner with Network Growth, Compliance, and other internal teams to determine agency eligibility for the Supplemental Retail Donation Program based on proximity to retailers, agency capacity, and distribution schedules.
• Troubleshoot and resolve logistical challenges related to pickup schedules, capacity constraints, and service disruptions to minimize food rescue interruptions.

Requirements

• Demonstrated history in driving for results and steering relationships to achieve established goals.
• Strong track record of collaborating effectively with internal teams across departments.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, with the ability to quickly learn and adapt to new systems and platforms.
• Strong communication, organization, and time-management skills, with the ability to manage multiple priorities.
• Valid driver’s license and reliable transportation.

Qualifications

• Skills and Experience:
• Demonstrated history in driving for results and steering relationships to achieve established goals.
• Strong track record of collaborating effectively with internal teams across departments.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, with the ability to quickly learn and adapt to new systems and platforms.
• Strong communication, organization, and time-management skills, with the ability to manage multiple priorities.
• Valid driver’s license and reliable transportation.

Skills

• Customer Focus
• Decision Making
• Accountability
• The Ability to Navigate Change

Benefits

There may be some physical demands and travel expected for this position, with expected local travel being 75%.

Pay

FLSA status: Non-exempt

Schedule

Hybrid position requiring field work as well as on-site duties at the East Point location.