Retail Shortage Control - Part Time

About the role

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of theft trends, and a positive impression of control, your presence at store entrances, exits, and high-risk areas will contribute to mitigating theft and creating a safe and enjoyable shopping environment.

Responsibilities

• Engage with customers and associates in a manner consistent with our company core values by providing a confident, friendly, and energetic greeting with eye contact and a smile with every interaction.
• Maintain a professional appearance at all times, wearing the designated dress standards, radio and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft by monitoring the entrance for the entire duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.
• Provide support in training associates on shortage reduction programs and processes.
• Role-model safety as a top priority and address any unsafe practices promptly.
• Identify and report theft incidents and/or suspicious subject(s) to your Manager on Duty once identified.

Requirements

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods of time and to visually monitor store environment.
• Able to maintain confidentiality.
• Able to review, analyze and comprehend business trends.
• Able to exhibit a positive demeanor, strong posture, and energetic greeting.
• Able to work in a fast-paced, high-pressure environment with detailed focus and disciplined decision making.
• Able to communicate effectively with customers and co-workers.
• Able to demonstrate excellent leadership skills that support fostering productive business relationships.

Qualifications

• Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

Skills

• Knowledge mastery of top shortage areas and support programs aimed at theft reduction.
• Effective communication during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.

Benefits

• Competitive wage: $17.13 per hour.
• Flexible hours.
• Associate discount.
• Burlington's benefits package which includes medical coverage and a 401(k) plan.
• Paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

Schedule

• Part-time associates, based on hours worked, may be eligible for Burlington's benefits package.