Retail Shortage Control - Part Time

About the role

As a Shortage Control Associate (SCA), you will contribute to a secure shopping environment while delivering exceptional customer service. Your role directly impacts the store's security and the overall shopping experience by mitigating theft and creating a safe, enjoyable atmosphere. You will engage with customers and associates in a manner consistent with company core values, providing confident, friendly, and energetic interactions.

Responsibilities

• Maintain a professional appearance and command presence at store entrances, exits, and high-risk areas to reduce theft opportunities.
• Greet every customer entering or exiting the store with a warm smile and friendly greeting to promote security and control.
• Monitor the entrance for the entire duration of every shift, focusing on reducing shoplifting and dishonest activities.
• Identify and report theft incidents or suspicious subjects to the Manager on Duty.
• Possess knowledge of top shortage areas and support theft reduction programs.
• Communicate theft prevention information during store rallies and collaborate with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates to ensure adherence to safety and security standards.
• Train associates on shortage reduction programs and processes.
• Role-model safety as a top priority and address unsafe practices promptly.

Requirements

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations (preferred).
• Ability to stand and walk for extended periods while visually monitoring the store environment.
• Maintain confidentiality and exhibit disciplined decision-making.
• Review, analyze, and comprehend business trends.
• Work in a fast-paced, high-pressure environment with a positive demeanor and strong posture.
• Excellent communication and leadership skills to foster productive relationships.
• Flexible schedule, including nights, weekends, and holidays as required.

Benefits

• Competitive wage and flexible hours.
• Associate discount.
• Part-time associates, based on hours worked, may be eligible for medical coverage and a 401(k) plan.
• Up to 4 hours of paid time off annually after one year of service (for part-time associates).
• Up to 8 paid holidays and paid sick time in accordance with applicable law.
• Training and development opportunities for career growth.

Pay

Base pay: $12.77 per hour.

Schedule

Regular part-time, with a flexible schedule including nights, weekends, and holidays.

Location: Colonial Heights, VA (Store #00978).