Retail Shortage Control - Part Time

About the Role

The Shortage Control Associate (SCA) helps create a secure shopping environment by maintaining a visible presence at store entrances, exits, and high‑risk areas. The SCA greets customers with a confident, friendly demeanor, monitors for theft and dishonest activity, and partners with store and field leadership to report incidents and support shortage‑reduction programs.

Responsibilities

• Maintain a professional appearance, wear designated dress standards, radio, and earpiece while positioned at the front of the store.
• Greet every customer entering or exiting with a warm smile and a loud, friendly greeting to promote a sense of control and security.
• Monitor the store environment continuously throughout the shift to reduce opportunities for theft, shoplifting, and other dishonest activities.
• Possess mastery of top shortage areas and support programs aimed at theft reduction.
• Communicate theft‑prevention information during store rallies and collaborate with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Provide training and guidance to associates on shortage‑reduction programs and processes.
• Role‑model safety as a top priority and promptly address any unsafe practices.
• Identify and report theft incidents or suspicious subjects to the Manager on Duty.

Requirements

• 1+ years of experience in customer service, hospitality, retail, asset protection, loss prevention, or operations (preferred).
• Ability to stand and walk for extended periods while visually monitoring the store environment.
• Maintain confidentiality at all times.
• Ability to review, analyze, and comprehend business trends.
• Positive demeanor, strong posture, and energetic greeting.
• Comfort working in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision‑making.
• Excellent communication skills with customers and co‑workers.
• Leadership skills that foster productive business relationships.
• Flexible availability, including nights, weekends, and holidays as required.

Benefits

• Competitive wage.
• Flexible hours.
• Associate discount.
• Part‑time eligibility for Burlington’s benefits package, including medical coverage and a 401(k) plan.
• Up to 4 hours of paid time off annually after one year of service.
• Up to 8 paid holidays.
• Paid sick time in accordance with applicable law.
• Training and development opportunities to grow within the company.
• Fun, collaborative store team environment.

Pay

Base Pay: $16.9 per hour.

Schedule

Flexible schedule; candidates must be able to work nights, weekends, and holidays as required.