Retail Shift Supervisor

About the role

MERS Missouri Goodwill is seeking an energetic, self‑motivated, and professional Retail Shift Supervisor for the Blue Springs Store (MO‑7). The role supports the mission “Changing Lives Through the Power of Work!” and embodies the core values of diversity, integrity, passion, professionalism, respect, and responsibility. This is a full‑time hourly position with 0% required travel.

Qualifications

• No degree is required.
• High School Diploma/GED preferred.
• 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills like decision‑making, motivation, goal‑setting, and strong problem‑solving skills.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal