Retail Shift Supervisor

About the role

The ideal candidate will support MERS/Missouri Goodwill Industries' mission, "Changing Lives Through the Power of Work!", and embody the core values of diversity, integrity, passion, professionalism, respect, and responsibility.

Qualifications

- No degree is required. High School Diploma/GED preferred. - 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required. - Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. - Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills. - Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

- Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions. - Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively. - Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination. - Exercise independent judgment in assigning daily job duties to achieve daily operational tasks. - Helps to identify and recommend employees with proven performance for advancement. - Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management. - Must read, follow, model, and enforce all agency policies, procedures, and values. - Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll. - Eliminates wasteful practices through process improvement. - Maintains a professional appearance, adhering to MERS Goodwill’s dress code. - Other duties as assigned.

Benefits

- Monthly Bonus up to $500.00 - Individual and family medical benefits for full-time employees working 30 or more hours per week. - Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week. - Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week. - 403(B) Retirement on date of hire for employees working 20 or more hours per week. - 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week. - 401(A) Retirement on date of hire for employees working 20 or more hours per week. - PTO Accrual up to 15 days based on hours worked. - Employee store discount - Paid holidays - Flexible Schedules - Career Growth Opportunities