Retail Shift Leader

What will I do?

• Independently manage store operations between daytime and nighttime hours
• Act as key leader and liaison among teams and various departments throughout the store
• Responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks
• Ensure the Front End/customer checkout operations run efficiently
• Monitor the business and customer traffic throughout the store
• Manage the right number of open checkout lanes and run registers when necessary to reduce customer wait time
• Lead and develop a team of Customer Service employees
• Provide resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike
• Act as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store

Required Qualifications

• Customer service experience, preferably in a food service, grocery or retail setting
• Proven ability to multi-task and handle interruptions in a fast-paced environment
• Computer skills

Preferred Qualifications

• Experience leading a team
• Ability to quickly learn and adapt to new situations and subject matters