Retail Shift Lead - Sonoma

Responsibilities

• Engage & Sell
• Actively approach and engage with our two-legged and four-legged customers.
• Ask questions to understand customer needs and build lasting relationships.
• Use the PFE Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.
• Learn & Educate
• Participate in and lead daily training and continuous educational programs to enhance your and your team’s product knowledge and sales skills.
• Stay up-to-date about new products and the pet community and share what you know with your store.
• Educate PFE Sales Associates on product benefits to help our customers find solutions for their pets' unique needs.
• Operate & Maintain
• As a keyholder, lead PFE Sales Associates through store open and close procedures.
• Ensure accurate and secure cash handling by following company procedures, including opening and closing registers, processing cash drops, balancing drawers, and maintaining transaction accuracy.
• Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.
• Ensure store displays and visual merchandising are updated according to company guidelines
• Clean and maintain the store by delegating and participating in tasks such as sweeping, mopping, and cleaning pet messes as needed.
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink.
• Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing.

Qualifications

• A passion for pets and a desire to help pet parents find the best solutions.
• Minimum 1-year previous leadership and keyholder experience required, preferably in a retail environment. Experience in pet retail is a plus.
• Eagerness to learn and lots of ambition. We’re growing and looking for people who are excited to grow with us!
• Dependable and reliable with strong attendance and punctuality.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Willingness to travel among neighboring stores.
• Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

PFE Perks

• Grow with us: Many potential career paths and options for advancement within the company
• Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge, you'll never see pets the same way!
• Generous in-store employee discount that extends to your family.
• Benefits: All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program (EAP) and more.
• FT employees are eligible for PTO, Health coverage, FSA options, dental, and vision insurance.
• Plan for the future: 401k with employer match.
• Bring your well-behaved pet to work.
• Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!

Pay

The salary for this position is expected to be $21.00 per hour. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate’s actual skills and experience, and budget constraints.

Schedule

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.