Retail Services Specialist
Position Details
Oversee daily financial, operational and marketing activities related to retail services of the Waterman Print and Mail Center. Staff the customer service desk and answer and find resolutions for customer inquiries. Monitor, maintain and train others on customer facing in-office systems (Walk-up copy machines and computer stations). Operate all point-of-sale and service systems (registers, mail metering, UPS and FedEx software). Assist with communications and marketing strategies. Recruit temporary employees and work study students. Actively engage in learning and practicing principles of social justice and inclusion, environmental sustainability and delivering great customer experience. Perform daily deposits and monthly reports.
Minimum Qualifications (or equivalent combination of education and experience)
- High School diploma and three years of experience in a retail and/or customer service environment with demonstrated skills in problem solving, customer service, marketing and/or promotions, cash handling and cash reconciliations required.
- Experience with word processing, spreadsheet and database software and point-of-sale and on-line ordering systems required.
Desirable Qualifications
- N/A
Anticipated Pay Range
$25/hour- $25.64/hour
Special Conditions
- A probationary period may be required.
- Occasional evening and/or weekends required (if non-exempt position, may result in overtime).
- This position is ineligible for telework due to the essential functions.
- A post-offer pre-employment (POPE test) physical examination is required.
FLSA
Non-Exempt
Union Position
Yes, UE ($18.50 minimum hourly rate)
Other Information
- N/A
Job Location
Burlington, Vermont, United States
Job Open Date
06/29/2026
Job Close Date (Jobs close at 11:59 PM EST.)
N/A
Open Until Filled
No
Position Title
Print and Mail OC4 N
Posting Number
S6172PO
Department
Print & Mail Center/11580
Position Number
00020850
Percent of Full-Time
1.0
Standard Hours at 1.0 FTE
37.5
Term (months per year)
12