Retail Services Associate

About the role

We are seeking a hospitality-focused customer experience professional who finds genuine fulfillment in making people feel welcomed, understood, and well cared for. The goal is to provide a thoughtful, high-touch service experience that makes every customer feel genuinely cared for and reassured they are in the right hands.

Key Responsibilities

• Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment.
• Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs.
• Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert.
• Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive.
• Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible.
• Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved.
• Champion the Intuit and TurboTax Brands by serving as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality.
• Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations.
• Commit to a culture of continuous improvement by actively soliciting and responding to feedback.

Benefits

As a year around TurboTax Customer Advisor, you'll receive access to exceptional company benefits and resources, including:

• A 401(k) Savings Plan with company matching*
• Health benefits - including medical, dental and vision coverage for you and qualifying dependents.
• A comprehensive paid time off package, including vacation days, sick leave*, and your birthday off
• An Employee Stock Purchase Plan*
• Employee Assistance Programs*
• A Personal mobile phone bill expensed for reimbursement
• Discounts on Intuit products, including a free copy of TurboTax
• Ongoing collaboration opportunities with TurboTax's network of growth-minded professionals
• Seasonal benefit Qualifications

Qualifications

• 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role.
• A proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy.
• A high school diploma or GED.
• Experience in a hospitality, retail service, or guest-relations environment preferred.

Role Requirements

• Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season.
• The ability to stand, walk, and bend for extended periods throughout the workday; reasonable accommodations may be made for individuals with disabilities.
• A willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards.

Pay

The expected base pay range for this position is New York $27.98 - $32.21. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).