Retail Service Specialist

Pay range: $14.42 - $20.40 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance bonuses, or premiums that may be paid in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed, and multiple premiums may apply if applicable criteria are met.

About the role

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner; contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Process retail customer returns and exchanges in an efficient and friendly manner, issue refunds accurately, and process returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, approve schedule changes/deviations, and verify clock-in/out according to company policy.
• Perform store opening/closing duties, including day-end procedures, securing money/deposits, preparing bank deposits, managing night security lights, locking doors, arming/disarming security alarms, and securing delivery vehicles.
• All other duties as assigned.

Requirements

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts (desired).
• Automotive systems and repair knowledge.
• ASE Certification (desired).
• Fluency in multiple languages, with Spanish highly desired.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth.