Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position also assumes shift‑management responsibilities in the absence of an Assistant or Store Manager. Bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer‑service levels on the retail showroom, ensuring execution of programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure the telephone is answered according to company policy.
• Process all buy‑online/ship‑to‑store, hub‑to‑store, store‑to‑store transfers, and DC add orders promptly; contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges in an efficient, friendly manner; issue refunds accurately using the correct payment methods; stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before products leave the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, approve any changes, and clock in/out according to company policy.
• Perform all store opening and closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring night‑security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicles.
• Perform all other duties as assigned.

Requirements

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience desired, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Benefits

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth within a company that promotes from within.