Retail Service Specialist

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring execution of programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Answer telephone calls in accordance with company policy.
• Process all buy‑online/ship‑to‑store, hub‑to‑store, store‑to‑store transfers, and DC add orders promptly, and contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges in a friendly, efficient manner; issue refunds accurately with the correct payment methods; and stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before products leave the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, obtain approval for any changes, and clock in/out according to policy.
• Perform all store opening and closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits, securing night‑time lighting, locking doors, arming/disarming security alarms, and securing delivery vehicles.
• Assume shift‑management responsibilities in the absence of an Assistant Manager or Store Manager.
• Perform all other duties as assigned.

Requirements

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification (desired).
• Fluency in multiple languages; Spanish is highly desired.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions.
• Medical, dental, and vision insurance with optional flexible spending account (FSA) starting day one.
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth within a company that promotes from within.