Retail Service Specialist

About the role

The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role assumes shift‑management responsibilities in the absence of an Assistant or Store Manager. Bilingual candidates, especially Spanish‑speaking, are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring execution of programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Answer telephone calls according to company policy.
• Process all buy‑online/ship‑to‑store, hub‑to‑store, store‑to‑store transfers, and DC add orders promptly; contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges in an efficient, friendly manner; issue refunds accurately with correct payment methods; stage returned merchandise appropriately.
• Invoice all merchandise, including core charges and warranties, before products leave the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to posted work schedules, obtain management approval for deviations, and clock in/out per policy.
• Perform all store opening and closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits, securing night‑security lights, locking doors, arming/disarming alarms, and securing delivery vehicles.
• Complete all other duties as assigned.

Requirements

• Strong communication skills.
• Ability to obtain RSS Certification.
• Desired retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth within O’Reilly Auto Parts.