Retail Senior Sales Associate
About the role
Serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. Lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers.
Responsibilities
- Drive sales and achieve goals in a retail environment
- Lead by example on the showroom floor
- Mentor peers and develop their skills
- Embody The Bob’s Way and deliver a consistent, personalized, and service-centric experience
- Ensure customer satisfaction and handle conflicts with service recovery
- Coach and train new associates
Requirements
- Demonstrated ability to deliver exceptional customer service
- Proven ability to drive sales and achieve goals in a retail environment
- Strong team orientation and problem-solving mindset
- Must be at least 18 years old to be considered for employment
- Physical demand: Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted
- Ability to move objects up to 50 lbs. with or without reasonable accommodation
- Regular movement throughout the store and continuous standing or sitting to perform job functions
Qualifications
- Minimum qualifications: Must be at least 18 years old to be considered for employment
- Physical demand: Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted
- Ability to move objects up to 50 lbs. with or without reasonable accommodation
- Regular movement throughout the store and continuous standing or sitting to perform job functions
Skills
- Customer relationship building and needs-based selling
- Team collaboration and peer leadership
- Goal setting and self-motivation
- Sales performance and product presentation
- Conflict resolution and service recovery
- Communication, listening, and problem-solving
- Brand promotion and guest engagement
- Retail showroom readiness and floor execution
Benefits
Includes Paid Time Off, Vacation, Sick Days, Holidays, Work Anniversary, and your Birthday!
Benefits & Perks:
- National Medical, Dental, and Vision Insurance
- Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!
- 401(k) Profit Sharing Plan with a generous company match
- Employer-paid Life Insurance and optional add-ons
- Pet Insurance and Financial Wellness Support
- Tuition Reimbursement and Scholarships for team members and dependents
- Career development through Bob’s Blueprint and Workday Learning
- Employee Discount from Day 1 and Hays Perks merchant savings
Pay
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay:$15.00 - advance against commission
Schedule
Full-time, in-store position requiring availability on evenings, weekends, and holidays
Company Information
At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction.
We are committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do.