Retail Sales Worker Lead - Yosemite - Crane Flat

About the role

The Retail Sales Lead Worker coordinates store operations, supporting and training utility workers and cashiers. They assign daily tasks to Sales Associates and General Utility Workers, ensuring preparations are completed in advance and the team delivers superior guest service. Retail Sales Lead Workers serve as role models, providing outstanding customer service and resolving guest situations. They maintain a professional and enthusiastic atmosphere, even in the absence of management.

Responsibilities

• Perform all Sales Associate and General Utility Worker duties.
• Hold pre-shift meetings to communicate daily tasks, visiting VIPs, safety topics, and other operational details.
• Act as a concierge resource for guests, providing knowledge about the surrounding area.
• Ensure all guests are greeted upon entering the store.
• Train Sales Associates and General Utility Workers to develop a customer service-focused team.
• Maintain smooth operations in the manager’s absence and handle all customer relations issues effectively.
• Resolve customer complaints efficiently and professionally.
• Monitor inventory, noting out-of-stock items or shortages, and order merchandise as needed.
• Complete monthly safety inspections and file incident and injury reports.
• Maintain store cleanliness and a pleasant atmosphere.
• Compile daily cash and sales data using Microsoft Excel and Point of Sales or Property Management System software.
• Lead nightly close-out procedures, balance cash with daily sales, and perform nightly audits of cashier documentation.
• Assist management in scheduling employees according to labor budgets and assigning work tasks.
• May assist with hiring General Utility Workers and Sales Associates.
• Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy and timely reporting.

Requirements

• Previous retail experience preferred.
• Mathematical skills required for sales reports and audits.
• Must be of legal age to work with alcohol where applicable.
• Must provide proof of responsible alcohol training and certification where applicable.
• Flexible schedule, including weekends and holidays.
• Fluent in the native language, both spoken and written.
• Computer literate in MS Office programs.
• Ability to operate equipment such as photocopier, vacuum cleaner, calculator, printer, telephone, computer, and Point of Sale (POS) system.
• Well-groomed and maintains a high level of professionalism.
• Physical demands may include lifting, bending, pushing, pulling, extended walking, and standing.
• May require uniforms and/or usage of Personal Protective Equipment (PPE).

Pay

The hourly rate for this position is $19.80.

Benefits

• Comprehensive benefit programs for eligible employees, including medical, dental, vision, and work/life resources.
• Retirement savings plans such as 401(k).
• Paid days off, including parental leave and disability coverage.
• Benefits vary by location and are subject to legal requirements, employee eligibility, and work location.