Retail Sales Worker Lead - Guinness Brewery Retail

Job Responsibilities

• Perform all Sales Associate and General Utility Worker duties
• Hold pre-shift meetings to ensure the team is aware of the day's tasks
• Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations
• Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests
• Ensure all guests are greeted when they walk into the store
• Train Sales Associates and General Utility Workers in their role
• Help develop a team of customer service focused professionals
• Ensure everything operates smoothly in the manager's absence and handle customer relations issues effectively
• Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
• Keep an inventory of stock, noting any out-of-stock items or possible shortages
• Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
• May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
• Maintain cleanliness and a pleasant atmosphere in the store
• Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
• Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
• Perform nightly audit of cashier documentation
• Aid in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers
• Aid in hiring General Utility Workers and Sales Associates
• Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy, proper transfer of labor, and timely weekly reporting

Qualifications

• Previous retail experience preferred
• Mandatory mathematical skills to facilitate sales reports and audits
• Mandatory to be of legal age to work with alcohol
• Mandatory to provide proof of having earned a responsible alcohol training and certification program where applicable
• Mandatory to be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
• Mandatory to be fluent in the native language, both spoken and written
• Mandatory to be computer literate in MS Office programs
• Mandatory to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
• Mandatory to be well groomed and always maintain a high level of professionalism

Benefits

• Comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works

Pay

The Hourly rate for this position is $17.00 to $17.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

Schedule

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).