Retail Sales Worker Lead - Arrowhead Stadium - Retail

Job Responsibilities

• Perform all Sales Associate and General Utility Worker duties
• Hold pre-shift meetings to ensure the team is aware of the day's tasks
• Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations
• Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests
• Ensure all guests are greeted when they walk into the store
• Train Sales Associates and General Utility Workers in their role
• Help develop a team of customer service focused professionals
• Ensure everything operates smoothly in the manager's absence and handle customer relations issues effectively
• Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
• Keep an inventory of stock, note any out-of-stock items or shortages, and order merchandise as needed
• May be required to complete monthly safety inspections and file incident and injury reports
• Avoid cleanliness and a pleasant atmosphere in the store
• Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
• Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
• Perform nightly audit of cashier documentation
• Assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers
• Assist with hiring General Utility Workers and Sales Associates
• Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy, proper transfer of labor, and timely weekly reporting

Qualifications

• Previous retail experience preferred
• Maintain mathematical skills to facilitate sales reports and audits
• Must be of legal age to work with alcohol
• Must provide proof of having earned a responsible alcohol training and certification program where applicable
• Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
• Must be fluent in the native language, both spoken and written
• Must be computer literate in MS Office programs
• Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
• Must be well groomed and always maintain a high level of professionalism

About the Role

Retail Sales Lead Workers coordinate store operations, supporting and training the utility workers and cashiers. They are expected to serve as an example for the Retail Workers and General Utility Workers to aspire to, continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Retail Leads should maintain a professional and enthusiastic atmosphere even in the absence of management.