Retail Sales Travel Specialist (Glenview, IL)

About the role

Travel Specialists engage customers with our travel services and products (i.e., travel supplies, luggage) for an easier travel experience. You will assist customers through TSA Precheck, passport photos, or by initiating background checks and other services for various federal or state programs. Services offered vary by store.

Responsibilities

• Engage customers with comprehensive travel solutions including product sales (i.e. luggage)
• Greet all customers and provide a professional and welcoming experience
• Verify customer identity, scan required documents into database system, take passport photos
• Complete customer fingerprint images, biometric & data capture processes and paperwork
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment
• Support other areas of the store during your 8-10 week onboarding period
• Be flexible to perform other duties as assigned or needed in the store

Requirements

• 18 years of age or older and must be a U.S. citizen
• Able to work a flexible schedule based on the store’s needs. This role usually has a more consistent schedule.
• Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment
• 1+ years customer service-related experience
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand, and walk continuously

Qualifications

Compensation based on qualifications and experience

Skills

• Customer service
• Microsoft Office proficiency
• Basic computer skills
• Customer engagement
• Document scanning and processing
• Fingerprinting and biometric data capture
• Basic equipment maintenance

Benefits

• Generous paid time off
• Consistent hours/shifts
• Weekly pay
• Career growth opportunities
• $250 award upon successfully completing the full vetting process
• Opportunity for full-time or part-time hours depending on the specific store’s opening(s)
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with a company match
• Dental and vision insurance; full-time associates are also eligible for medical
• And many more benefits

Pay

$16.20 - $16.45

Schedule

Part Time