Retail Sales Trainer - Telecommunications and Internet

Position Overview

Key Responsibilities

• Training Design & Delivery
• Create and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies
• Conduct both classroom and virtual training using interactive methods to ensure knowledge retention
• Program Development & Evaluation
• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge
• Design structured onboarding programs for new hires in sales, support, and field service roles
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback
• Industry & Compliance Training
• Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols
• Provide ongoing education on new product launches, service packages, and emerging technologies
• Collaboration & Continuous Improvement
• Partner with subject matter experts and product managers to maintain technical accuracy in all materials
• Stay current with telecom trends, customer experience best practices, and learning technologies
• Report training outcomes and ROI to leadership; recommend process and performance improvements

Requirements

• Education: High school diploma or bachelor's degree
• Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies
• Skills: Exceptional facilitation and presentation skills (both in-person and virtual), strong instructional design and curriculum development skills, excellent verbal and written communication, proficiency with Learning Management Systems (LMS) and e-learning tools, data-driven approach to evaluating training impact
• Preferred Qualifications: Certification in Training & Development (ATD, CPTD, or equivalent), experience designing training for telecom sales teams, knowledge of adult learning principles, blended learning, and microlearning methods

Core Competencies

• Technical Aptitude - Understands telecom products, systems, and network operations
• Effective Communication - Simplifies complex information for diverse audiences
• Collaboration - Works cross-functionally with HR, Operations and Sales teams
• Adaptability - Adjusts content quickly to match new technologies or business goals
• Results Orientation - Measures training success by employee performance and customer outcomes

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance