Retail Sales Supervisor (Forsyth, IL)

About the role

Retail Sales Supervisors champion customer engagement and oversee front-of-store operations. You and the store team will focus on increasing sales, conversions, and service throughout the store while actively engaging customers to provide complete solutions.

Responsibilities

• Provide peer coaching and support to the store team to drive customer service, sales, and conversion.
• Focus on delivering an exceptional store experience through consultative selling, driving conversion, and providing total solutions to every customer.
• Own weekly sales and merchandising activities.
• Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store.
• Champion company initiatives, adapt to change or responsibilities, and remain flexible to perform other duties as assigned.
• Remain available and support an engaging environment.
• Complete daily tasks for merchandising and sales opportunities within the store.
• Assist with completing and delegating operational tasks in partnership with the General Manager.
• Peer coach the team on winning behaviors, delivering great customer service, and achieving results through role-playing and feedback.
• Be flexible to perform other duties as assigned.

Requirements

• Able to work a flexible schedule based on the store’s needs.
• 1+ year of experience selling retail products or services.
• Must be able and willing to engage with customers and understand their needs.
• Effective communication skills, organization, and adaptability to changing business priorities.
• Experience coaching a team and/or supervising others.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Ability to lift/move materials in the 10–50 pound range, climb ladders, stand, and walk continuously.

Benefits

• Flexible part-time or full-time hours (depending on the store’s needs).
• Generous paid time off and weekly pay.
• Career development program.
• Associate discounts on in-store and online merchandise, services, and warranty plans.
• Discounts at hundreds of retailers, restaurants, and more.
• 401(k) plan with a company match.
• Dental and vision insurance; full-time eligible for medical coverage.
• And many more benefits.

Staples does not sponsor applicants for work visas for this position.