Retail Sales Supervisor, Flatiron, NY

About the role

Join Nespresso as a Team Lead at our one-of-a-kind, US Flagship in the heart of Flatiron, NY! You will help bring our boutique experience to life.

Responsibilities

• Drive Results: Function as manager on duty, driving sales by maximizing overall store productivity and building customer relationships through exceptional experiences in a fast-paced environment. Assist the ASM and SM in leveraging reporting and sales trends to help the store achieve key goals in sales, customer acquisition and service.
• Excellence in Operational Execution: Ensure store standards are maintained; cleanliness, visual merchandising, and operational tasks (inventory/stock management, TQM compliance, and cash processes). Care about safety and create a safe, healthy environment for our employees and customers.
• Customer/Hospitality Driven: Cultivate personalized coffee experiences by using storytelling to share your knowledge of our coffee and our sustainability practices to build customer relationships. Delight our customers with complimentary coffee tastings and highlight your extensive product knowledge. Your expertise will help build our customer base and boost sales.
• Inspiring People Leadership: Act to influence and inspire a team to drive sales and service performance through coaching and training.
• Collaborative Team Player: Actively seek and provide feedback, build strong relationships with colleagues, and thrive in a collaborative team setting. Find ways to champion innovative ideas, adapt quickly to changes, and bring a growth mindset to creatively solve problems.

Requirements

• You have 2+ years of experience in driving sales and leading a team in a high-volume retail environment.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.
• You have effective communication, time management, and analytical skills.
• You are punctual and available to work open and closing shifts, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.

Skills

• Customer service skills
• Team leadership
• Problem-solving skills
• Effective communication
• Time management

Benefits

• Competitive pay – Plus quarterly bonus for achieving team sales and service goals.
• Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
• Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best, ultimately caring for our people in a supportive and collaborative team environment. Working with us is like a fresh cup of coffee; warm, welcoming, and revitalizing.
• Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact on our planet.

Pay

The approximate hourly pay for this position is $27. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Schedule

Open and closing shifts, weekends, and holidays.