Retail Sales Supervisor

About the role

Retail Sales Supervisors champion customer engagement and oversee front‑of‑store operations. The team focuses on increasing sales, conversions, and service throughout the store while actively engaging customers to provide complete solutions.

Responsibilities

• Provide peer coaching and support to the store team to drive customer service, sales, and conversion.
• Focus on delivering an exceptional store experience through consultative selling, driving conversion, and providing total solutions to every customer.
• Own weekly sales and merchandising activities.
• Perform the Floor Leader role, directing the team to deliver a great customer experience in all areas of the store.
• Champion company initiatives, adapt to change, and perform other duties as assigned.
• Remain available and support an engaging environment.
• Complete daily tasks for merchandising and sales opportunities within the store.
• Assist with completing and delegating operational tasks in partnership with the General Manager.
• Coach the team on behaviors to win, deliver great customer service, and achieve results through role‑playing and feedback.
• Be flexible to perform other duties as assigned.

Essential Skills and Experience

• Ability to work a flexible schedule based on the store’s needs.
• 1+ year experience selling retail products or services.
• Strong desire to engage with customers and understand their needs.
• Effective communication, organization, and adaptability to changing business priorities.
• Experience coaching a team and/or supervising others.
• Ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Skill in managing conflict in a reasonable, non‑confrontational, and cooperative manner.
• Honesty and integrity regarding customer and business information.
• Physical ability to lift/move materials in the 10‑50 pound range, climb ladders, and stand/walk continuously.

Schedule

Flexible part‑time hours or full‑time, depending on the store’s needs.

Benefits

• Generous paid time off
• Weekly pay
• Career development program
• Associate discounts on in‑store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• 401(k) plan with company match
• Dental and vision insurance
• Full‑time eligibility for medical coverage
• Additional benefits not listed