Retail Sales Supervisor

Safety and Environmental

Demonstrate and reinforce a work environment where no task is performed in an unsafe or environmentally unsound manner, ensuring safety is the primary consideration in all operations.

Verify that team members comply with all Company and legal safety and environmental standards at all times.

Under management direction, will oversee staff training and certification in safety and environmental compliance areas.

Ensure the assigned area maintains cleanliness and organization, promoting a safe and environmentally secure environment for both employees and customers.

Wear assigned PPE correctly and consistently whenever it’s required.

Sales Floor Leadership and Customer Experience Management

Maintain 85% sales floor presence to actively engage customers, model selling behaviors, and drive sales results.

Lead customer service initiatives and directly participate in customer care functions to ensure exceptional shopping experiences.

Execute company sales strategies, marketing programs, and merchandising initiatives to achieve store performance goals.

Prepare and analyze sales reports and key performance indicators to track progress and identify improvement opportunities.

Team Management and Development

Recruit, hire, train, and schedule sales personnel to build a high-performing team.

Monitor and evaluate employee performance; provide ongoing coaching, training, and development to strengthen selling effectiveness.

Conduct weekly team meetings to communicate updates, maintain enthusiasm, reinforce positive culture, and review performance metrics.

Lead by example and effectively communicate and implement company policies and procedures.

Operations and Compliance

Validate customer receipts, perform cash verification, and complete accurate register countdowns to ensure compliance with Company cash-handling procedures and support the safeguarding of all financial assets.

Support store operations by completing housekeeping, janitorial, and other assigned duties.

Collaborate with corporate support resources to ensure compliance with all applicable laws and regulations.

Provide strategic oversight of daily store operations by identifying obstacles to performance, implementing solutions, and partnering with leadership to ensure staffing, workflow, and operational plans consistently support store-level goals.

Monitor progress throughout the day and proactively address variances to maintain alignment with business objectives.

Lead resolution of employee matters and customer issues by applying sound judgment, enforcing company policies, and ensuring timely escalation of concerns to upper management when necessary.

Oversee the preparation, accuracy, and timely submission of sales, production, and performance reports, providing insights and recommendations that support data-informed decision-making.

Ensure strict compliance with all legal, regulatory, and company standards, safeguarding company assets and promoting a culture of accountability, safety, and ethical conduct.