Jobs · Customer Service · Maryland

Retail Sales Supervisor

Bob's Discount Furniture · White Marsh Station, MD · 1 wk ago
Customer ServiceFull-time

About the role

Our Retail Sales Supervisors are a key driver of Bob’s Discount Furniture’s success and growth in the retail industry. You'll work in a dynamic retail showroom, leveraging leading-edge retail technology to coach and develop high-performing teams.

Responsibilities

  • Lead motivated, driven, commission sales teams in a low-pressure, honest, gimmick-free, and enjoyable shopping environment.
  • Coach and develop high-performing teams through effective communication and active listening.
  • Drive customer engagement and satisfaction by implementing sales strategies and managing workflows.
  • Manage commission-based teams, setting goals and monitoring performance.
  • Conduct team huddles and sales drills to ensure operational excellence.
  • Leverage leading-edge retail technology to support coaching and development of high-performing teams.

Requirements

  • Proven leadership experience in a customer-focused retail environment.
  • At least 18 years old to be considered for employment with Bob’s.
  • Ability to stand and walk for extended periods.
  • Ability to lift, move, and handle up to 50 lbs as needed.

Qualifications

  • 3+ years in a supervisory or sales leadership role.
  • Experience managing commission-based teams.
  • Knowledge of retail operations and customer experience standards.
  • Familiarity with e-learning and team training platforms.
  • Strong organizational and time management abilities.

Skills

  • Core Competencies & Expertise: Team Leadership and Staff Development, Customer-Centric Sales Coaching, Effective Communication and Active Listening, Critical Thinking and Problem Solving, Goal Setting and Performance Management, Operational Execution, Conducting Team Huddles and Sales Drills, Driving Customer Engagement and Satisfaction, Sales Strategy Execution, Process and Workflow Management.
  • Preferred Competencies & Skills: Experience with retail operations and customer experience standards, Familiarity with e-learning and team training platforms, Strong organizational and time management abilities.

Benefits

  • Competitive medical, dental, and vision insurance.
  • Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
  • 401(k) profit sharing plan with a generous company match.
  • Pet insurance and employer-paid life insurance options.
  • Tuition reimbursement, on-demand learning, and career progression pathways.
  • Employee discount starting on Day 1, plus exclusive partner discounts.

Pay

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay range: $26.00 - $27.00 per hr plus bonus.

Schedule

Not specified.

Benefits

  • Medical, Dental, and Vision Insurance.
  • Paid Time Off, including vacation, personal days, sick leave, holidays, and your birthday!
  • 401(k) Profit Sharing Plan with a generous company match.
  • Pet Insurance and Employer-Paid Life Insurance options.
  • Tuition Reimbursement, On-Demand Learning, and Career Progression Pathways.
  • Employee Discount Starting on Day 1, plus Exclusive Partner Discounts.

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