Retail Sales Specialist - Part-Time
About the role
With hundreds of Spectrum Stores across the country, our Store Specialists help us keep millions of customers connected across our footprint.
In this customer-facing, individual contributor role, you will be responsible for promoting and selling Spectrum products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice.
Responsibilities
- Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
- Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
- Manage operational tasks like processing payments and managing inventory
- Aid in maintaining a clean and organized sales environment and with store opening and closing activities
Requirements
Your Schedule
- Full-time employees must be available to work any schedule during store operating hours, and part-time employees are scheduled for 20-29 hours per week that will vary weekly and will include evenings, weekends and holidays.
Qualifications
- Education: High School Diploma or equivalent.
- Skills & Abilities: Proficiency in cash handling and accurate payment transactions; high comfort level with personal technology, including mobile devices and video platforms; basic math skills; ability to read, write, speak, and understand English; familiarity with goal- and incentive-based work environments; strong performance in a fast-paced team environment; effective communication with employees and customers in person, on the phone and in writing; highly effective interpersonal skills for building partnerships across the organization; self-motivated, competitive spirit with a desire to exceed sales goals; positive and professional demeanor, strong attention to detail and problem-solving skills.
Benefits
- Paid on-the-job training
- Career progression opportunities - earn more as you grow
- Comprehensive, paid training to learn all about our sales techniques, products and services
- Virtual classroom training and self-study activities
- Ongoing peer-to-peer and leadership mentoring and opportunities to practice skills in the retail store environment
- Regular sales and customer service coaching sessions
- Ongoing updates to ensure your knowledge of evolving Spectrum products and services
- Competitive Compensation
- Competitive starting wages with opportunities to increase your earnings as you grow
- High-quality and affordable health and insurance benefits
- Market-Leading Retirement Plan
- 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
- Employee Stock Purchase Plan
- Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
- Free & Discounted Products
- Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live
- Education Benefit
- Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more
Pay
Earn $18.00/hour base pay, with the potential to earn $22.50/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.
Schedule
This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.