Retail Sales Specialist

About the role

Joining a new Wayfair store launch means being part of something special from Day 1. During the first several weeks, you will work alongside the team to help set up, organize, and prepare the store for opening, which will look different from your long term day to day responsibilities. This hands on, team first experience helps bring our store to life and sets us up for success once we open our doors to the community and our customers.

Responsibilities

• Drive Sales & Build Store Culture: Collaborate with Sales Floor Managers and Department Leaders to foster a high-energy sales culture that celebrates wins and drives results.
• Performance Excellence: Consistently meet or exceed an average sales per hour (SPH) goal of $400 while achieving monthly revenue targets, daily goals, and key performance indicators in a fast-paced, metrics-driven environment.
• Train & Develop Others: Act as a peer coach by training team members on selling strategies, service standards, and product knowledge to ensure a consistent customer experience.
• Always Be Selling (ABS): Use clientele tools, CRM, and design applications to nurture customer relationships and secure both immediate and future sales.
• Promote Exceptional Service: Lead by example on the sales floor, modeling how to ask thoughtful questions, build trust, and create personalized experiences for every customer.
• Become a Product Expert: Leverage a deep understanding of Wayfair’s in-store and online assortment to help customers find the right solution, every time.
• Collaborate on Store Operations: Support operational excellence by assisting with floor sets, restocks, substitutions, and maintaining a welcoming environment.
• Demonstrate Reliability: Show up ready to lead and support the team. Communicate proactively about any unexpected absences or scheduling needs.
• Operate as “One Team”: You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

Requirements

• Leadership Experience: 1–3 years of experience motivating a team to meet sales goals in a retail environment.
• Sales Expertise: 1+ year in a retail sales role with a strong track record of meeting quotas or KPIs. Experience in specialty or high-touch sales is a plus.
• Education: High school diploma or equivalent required.
• Schedule Flexibility: Willingness to work nights, weekends, and holidays as needed.
• Tech Proficiency: Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office.
• Customer Service Skills: Exceptional communication and problem-solving abilities, even in fast-paced or high-pressure situations.
• Adaptability & Focus: Skilled at juggling priorities while maintaining accuracy, organization, and a strong customer-first mindset.

Qualifications

• High school diploma or equivalent required.
• Willingness to work nights, weekends, and holidays as needed.
• Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office.
• Exceptional communication and problem-solving abilities, even in fast-paced or high-pressure situations.
• Skilled at juggling priorities while maintaining accuracy, organization, and a strong customer-first mindset.

Skills

• Leadership Experience
• Sales Expertise
• Education: High school diploma or equivalent
• Schedule Flexibility
• Tech Proficiency
• Customer Service Skills
• Adaptability & Focus

Benefits

• Competitive Pay
• Career Growth
• Health Benefits from Day One
• Time to Recharge
• 401(k) with Company Match
• Tuition Reimbursement
• Wayfair Employee Discount
• Parental Leave Options

Pay

Hourly Base Pay: USD 19.00 - USD 20.00

Schedule

Will need to work nights, weekends, and holidays as needed.