Retail Sales Specialist

About the role

With hundreds of Spectrum Stores across the country, our Store Specialists help us keep millions of customers connected across our footprint.

In this customer-facing, individual contributor role, you will be responsible for promoting and selling Spectrum products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice.

Responsibilities

• Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
• Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
• Manage operational tasks like processing payments and managing inventory
• Absorb and maintain a clean and organized sales environment and with store opening and closing activities

Requirements

• Full-time or part-time
• Entry-level
• Paid on-the-job training
• Career progression opportunities - earn more as you grow

Qualifications

• Education: High School Diploma or equivalent
• Skills & Abilities: Proficiency in cash handling and accurate payment transactions; high comfort level with personal technology, including mobile devices and video platforms; basic math skills; ability to read, write, speak, and understand English; familiarity with goal- and incentive-based work environments; strong performance in a fast-paced team environment; effective communication with employees and customers in person, on the phone and in writing; highly effective interpersonal skills for building partnerships across the organization; self-motivated, competitive spirit with a desire to exceed sales goals; positive and professional demeanor, strong attention to detail and problem-solving skills
• Preferred Qualifications: Knowledge of the latest technology and devices; 1-5 years of sales/customer service experience; 1-3 years of telecommunications/wireless experience

Benefits

We’ll give you the tools and resources needed to unlock your potential and succeed, including branded uniform apparel to make you easily identifiable.

Your Schedule: Full-time employees must be available to work any schedule during store operating hours, and part-time employees are scheduled for 20-29 hours per week that will vary weekly and will include evenings, weekends and holidays.

Your Earnings Elevated: Earn more, faster. Our total compensation package creates opportunities for significant earnings, cash incentives during your ramp-up period, and uncapped commissions.

Continuous learning, networking and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into senior account executive, manager – and beyond.

You’ll also be able to continue or complete your education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives you access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.

Rewards: Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:

• Competitive Compensation
• Competitive starting wages with opportunities to increase your earnings as you grow.
• Supporting Well-Being
• High-quality and affordable health and insurance benefits.
• Market-Leading Retirement Plan
• 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
• Employee Stock Purchase Plan
• Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
• Free & Discounted Products
• Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
• Education Benefit
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Pay

The base pay for this position generally is between $18.00 and $24.60. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Schedule

This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Application Instructions

Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

Success Profile

Our Store Specialists are charismatic, motivated to succeed, and work in a fast-paced, results-driven environment. As a member of our team, you will:

• Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
• Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
• Manage operational tasks like processing payments and managing inventory
• Absorb and maintain a clean and organized sales environment and with store opening and closing activities

Skills

• Proficiency in cash handling and accurate payment transactions
• High comfort level with personal technology, including mobile devices and video platforms
• Basic math skills
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
• Familiarity with goal- and incentive-based work environments
• Strong performance in a fast-paced team environment
• Effective communication with employees and customers in person, on the phone and in writing
• Highly effective interpersonal skills for building partnerships across the organization
• Self-motivated, competitive spirit with a desire to exceed sales goals
• Positive and professional demeanor, strong attention to detail and problem-solving skills