Retail Sales Specialist
About the role
With hundreds of Spectrum Stores across the country, our Store Specialists help us keep millions of customers connected across our footprint.
In this customer-facing, individual contributor role, you will be responsible for promoting and selling Spectrum products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice.
Responsibilities
- Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
- Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
- Manage operational tasks like processing payments and managing inventory
- Aid in maintaining a clean and organized sales environment and with store opening and closing activities
Requirements
- Full-time or part-time
- Entry-level
- Paid on-the-job training
- Career progression opportunities - earn more as you grow
Qualifications
- Education: High School Diploma or equivalent
- Skills & Abilities: Proficiency in cash handling and accurate payment transactions; high comfort level with personal technology, including mobile devices and video platforms; basic math skills; ability to read, write, speak, and understand English; familiarity with goal- and incentive-based work environments; strong performance in a fast-paced team environment; effective communication with employees and customers in person, on the phone and in writing; highly effective interpersonal skills for building partnerships across the organization; self-motivated, competitive spirit with a desire to exceed sales goals; positive and professional demeanor, strong attention to detail and problem-solving skills
- Preferred Qualifications: Knowledge of the latest technology and devices; 1-5 years of sales/customer service experience; 1-3 years of telecommunications/wireless experience
Benefits
- Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life
- Base pay for this position generally is between $18.00 and $24.60. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
- Additional forms of other incentive-based compensation such as bonuses may apply
- Commission earnings target starting at $9,360
Schedule
Full-time employees must be available to work any schedule during store operating hours, and part-time employees are scheduled for 20-29 hours per week that will vary weekly and will include evenings, weekends and holidays.
Pay
Earn $18.00/hour base pay, with the potential to earn $22.50/hour through commission and incentives. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.
Skills
- Ability to read, write, speak, and understand English
- Basic math skills
- High comfort level with personal technology, including mobile devices and video platforms
- Proficiency in computer applications
- High comfort level with personal technology, including mobile devices and video platforms
- Ability to prioritize, organize, manage multiple tasks and handle change effectively
- Strong performance in a fast-paced team environment
- Effective communication with employees and customers in person, on the phone and in writing
- Highly effective interpersonal skills for building partnerships across the organization
- Self-motivated, competitive spirit with a desire to exceed sales goals
- Positive and professional demeanor, strong attention to detail and problem-solving skills